At Swift Property Transfers, we are committed to respecting and protecting your privacy. This Privacy Policy outlines how we collect, use, store, and safeguard your personal information when you use our website or services. We believe in transparency, and we want you to feel informed and in control of your data at all times.

1. Who We Are

Swift Property Transfers is a UK-based property service provider specialising in helping individuals complete and submit property-related forms. While we are not affiliated with HM Land Registry, we offer form-filling assistance to simplify your experience.

2. What Information We Collect

  • Contact details – your name, address, phone number, and email address.
  • Property information – such as the address and details of the property involved.
  • Verification documents – including ID or proof of ownership, where required.
  • Payment information – billing details for processing transactions (handled securely by trusted third-party providers).
  • Technical data – IP address, browser type, device info, and how you use our website, collected via cookies and analytics tools.

We only collect what we need and handle it with care.

3. How We Collect Your Data

  • Online forms you fill out on our website
  • Emails or phone calls you have with our team
  • Cookies and tracking tools that monitor your website activity (see section 9)

4. How We Use Your Information

  • Deliver the services you have requested
  • Respond to enquiries and communicate with you about your transaction
  • Process and manage payments securely
  • Comply with legal and regulatory requirements
  • Improve and personalise your experience on our website
  • Keep internal records up to date
  • Send you marketing communications, only where appropriate or permitted (see section 13)

We only use your data where we have a lawful reason to do so.

5. Legal Grounds for Processing

Under the UK General Data Protection Regulation (UK GDPR), we rely on the following legal bases to process your data:

  • Contractual necessity – when we need your information to provide a service.
  • Legal obligation – to meet compliance and regulatory duties.
  • Legitimate interests – such as improving our services or sending relevant updates.
  • Consent – for optional services like marketing, where you’ve actively opted in.

6. Sharing Your Data

We may share your information with:

  • Trusted service providers – such as payment processors, hosting platforms, or IT providers.
  • Legal or regulatory authorities – where we are required by law.
  • Business partners or successors – in the event of a business merger, acquisition, or restructuring.

We do not sell your data, and we ensure all third parties we work with respect the security of your data and process it legally.

7. Data Retention

We retain personal data only for as long as is necessary. Generally, we keep your information for up to 6 years to meet legal and audit requirements, unless a longer retention period is required or permitted by law.

8. Your Rights Under the UK GDPR

You have the right to:

  • Access the personal data we hold about you
  • Request correction of inaccurate or incomplete data
  • Request deletion of your data in certain circumstances
  • Object to or restrict how your data is processed
  • Withdraw your consent at any time (where consent was given)
  • Request a copy of your data to be transferred elsewhere

To exercise any of these rights, please email us at admin@swiftpropertytransfers.co.uk. We will respond within one month.

9. Cookies and Website Tracking

Our website uses cookies to help us understand how users interact with the site and to enhance your experience. Cookies are small text files stored on your device that track usage and preferences.

You can manage or disable cookies through your browser settings. Please note that some features of our website may not function properly without them.

10. Data Security

We take your data security seriously. We use a combination of:

  • SSL encryption
  • Secure cloud infrastructure
  • Access restrictions and staff training
  • Regular backups and security updates

While no system is completely immune to threats, we continually review and enhance our security protocols to protect your data.

11. International Data Transfers

If your data is transferred outside the UK, we ensure it is done in accordance with data protection laws. This includes using approved safeguards such as standard contractual clauses to ensure your data remains protected.

12. Changes to This Privacy Policy

From time to time, we may update this Privacy Policy to reflect changes in law, our services, or our practices. When we do, we’ll revise the “Effective Date” at the top of this page.

We encourage you to check back periodically to stay informed.

13. Marketing Communications

We may contact you with updates about our services, special offers, or relevant property-related news.

We will only do this if:

  • You have provided explicit consent to receive marketing communications
  • Or, you are an existing customer and we believe the content is relevant and useful (based on legitimate interest)

You’re always in control:

We will never pass your data to third parties for their own marketing purposes.

14. Contact Us

If you have any questions about this policy or your personal data, feel free to get in touch:

Thank you for trusting Swift Property Transfers. We’re committed to protecting your privacy every step of the way.